- July 28, 2017
- Posted by: admin
- Category: Case Studies, Operations
Dealing in the stringently regulated debt management industry, it takes immense efforts for firms to comply with regulatory standards, make profit and yet be customer friendly. Epicenter takes pride in serving UK’s debt management companies with an array of curated & quality services.
3 years and still counting
We have been working with the top debt managements firms in UK since the last 3 years, catering to a customer base of more than 37000. Epicenter takes pride in being their chosen off-shore partner through out performing their erstwhile offshore center and onshore operations.
The less, the better
The first responsibility that we shouldered was making the entire venture cost effective. Epicenter provides expert services to the clients at better quality at a 66% cost advantage compared to those incurred in UK for the same task.
Collections (against reclaims & counselling)
Sales (cold calling to prospects)
Customer Service for existing members
Follow up with creditors
Data entry & encryption
Maintaining & updating client CRM
First ever off-shore auditor
Epicenter is the only entity for the client (within & beyond UK) to have been entrusted with the critically important task of auditing. With well trained professionals and immense bent towards quality and compliance, we have exceeded the set expectations.
Epicenter has successfully audited 3500+ cases till date with less than 7% variance in scores between our agents and the onshore lead auditor.
First ever off-shore call center
One of our clients had a huge back log of pending client creditor follow-ups. With the trust that we gained, client outsourced its call center requirement for the first time ever to Epicenter.
We succeeded in clearing the backlog in just 2 months by having agents to complete this task within regulatory compliance time frame.
Higher than the industry standards
We have a team of certified advisors that gets in touch with the customers directly over calls for crucial debt counseling.
With 1500 counseling calls made in the last business year, Epicenter completed 40% of the scheduled cases – much higher than the industry standards.
Nothing less than 100
To stay in compliance with the stringent FCA guidelines, Epicenter has consistently delivered results with 100% accuracy each time.
Certified to Excel
To keep up with client’s stringent quality parameters, Epicenter got its advisors certified as per UK standards through the client. We thus, ensured that only subject matter experts get in touch with the customers.
At Epicenter, we strive to bring such value added services to the clients that improve the business structure and open new channels of revenue generation for the business.