- August 3, 2017
- Posted by: admin
- Category: Achievements, Case Studies
Retail brokering is going through a turbulent phase and saw a 7-8% drop in revenue in the last year itself. At this crucial time, it is a necessity for retail brokers to streamline their processes, cut down on costs and increase revenue channels. Epicenter takes pride in being a chosen partner to assist a leading online trading firm to exactly do all of this.
Know the Client
We partnered with one of the largest, low cost online discount Brokerage Firms in 2013. The client entered business in 2012 and has a daily trading turnover of US$ 900 MN, across the NSE, BSE and MCX.
Conversion of Leads from Digital Marketing team
Uploading on Exchange
Opening of Demat / Trading Account
Query solving & Request
Call & Trade Service
Software / App Installation
Milestones that we reachedSome feathers in our cap
Epicenter won the account after displaying a spectacular result-driven performance in the pilot. We take pride in solidifying this trust for over 4 years now.
Connecting with E-Connect
Epicenter utilized its in-house dialing platform called E-Connect and integrated it with client CRM for improved efficiency and productivity across all queues
End to End Service
After reviewing the clients insourced sales operations, Epicenter proposed to test pilot sales ops with a few required recommendations that we thought will improve desired outputs. Epicenter increased sales by 64% in the first month itself after taking complete charge of sales operations.
Record Sales Achieved
After 4 months of complete understanding and tweaking technology, processes and other inputs, Epicenter increased the sales graph by an extraordinary 100% by March 2017.
Impressed with our consistent commitment, the client approved to double and increase the sales team by 100%. With a well-trained team, Epicenter continues to deliver more than what is expected.