travel & hospitality industry

Travel & Hospitality Services

Travel and hospitality, as an industry, has emerged as a booming one in the last decade. As the world becomes more accessible and standards of living saw a hike, travel aspiration took a flight. This has compelled businesses across the globe to enter newer markets, cater to a newer audience and come face to face with a new set of rules. Also, let us not forget the cost that comes with all the innovation.

It goes without saying that the sector is transforming at a very fast pace. Technology and globalization have given new wings to this business. The key to making a mark in this swiftly transforming and competitive sector is innovation and personalization. It is a business need to know the customers – their likes and dislikes and travel history.

Only a life lived to the service of others is worth living.

ALBERT EINSTEIN

Blend of Personalization

We cater to your business needs with a fine blend of personalization and analytics. Our travel and hospitality solutions improve your customer service and satisfaction and build loyalty. They also increase sales across channels, grow revenue and curb operational costs.

Services to help your business travel the worldWe have host of services to enhance your business potential and make the venture profitable:

VOICE SERVICES

Customer Acquisition

Customers are the most valuable assets of a business. Customer acquisition is hence, a crucial service required to add more value to the current business model. We adopt different strategies to bring in more customers from different channels. A trained team and an understanding of the business have helped us to gain trust and loyalty from the prospects. Some of the services we offer are:

  • Up-sell & Cross-sell
  • Travel Information & quotes
  • Booking travel packages, hotels, cars, flights etc.

Customer Service

The ambiance that you create for a customer decides his stay with your business. An effective way of coming across as a friendly brand is through sound customer service. Our qualified team caters to the customers in a professional and an empathetic manner. With this, we increase customer satisfaction and quantify customer retention. Some of the services we offer are:

  • Service Enquiries
  • Processing Queues
  • Rescheduling
  • Loyalty Programs
  • Customer Retention & Complaints Resolution

Helpdesk Support

The biggest challenge for in this sector is to cater to a globally present customer base. Multiple operating sites spread across diverse landscapes make help and support a tough nut to crack. Epicenter, with its technological expertise and round the clock operability, sets up a help desk for your business that can look after a global base from one location.

  • Providing B2B support
  • Technical support for GDS (Global Distribution System)

NON-VOICE SOLUTIONS

Fulfillment & Contract Loading

To provide a hassle-free experience for a customer, accurate ticketing is of utmost importance. This makes booking the most widely utilized service. Epicenter is efficient at handling such back-end operations. Be it ticketing or managing data systems – we have expertise in a multitude of back office functions. Some of the services we offer are:

  • Booking & dupe booking checks
  • Reschedules and rebooking
  • Back-office queues
  • Agency Debit Memos (ADM)
  • Maintaining passenger information system
  • Contract Processing

Finance & Accounts

Finance is the backbone of a business. This makes accurate accounting, a business mandate. Epicenter has years of experience in managing finance and accounts for global firms. Our SME’s are adept in accounting, asset evaluation etc. Some of the services we offer are:

  • General Ledger Accounting
  • Accounts payable & receivables
  • Fixed Assets
  • Reporting and Reconciliation

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