Epicenter provides comprehensive pre-charge off debt collection services tailored for US-based creditors, financial institutions, and businesses. Our data-driven approach is designed to maximize recovery rates while strictly adhering to federal and state regulatory requirements, ensuring full compliance throughout the process.
Our experienced collectors apply proven strategies—from empathetic reminders to assertive recovery techniques—to engage delinquent accounts effectively. We utilize omnichannel communication methods, including voice, email, SMS, and digital platforms, to drive timely payments. This includes digital collection channels that improve outreach and recovery efficiency while preserving customer relationships.
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We reach out to customers shortly after a missed payment, using friendly and empathetic communication to remind them and explore resolution options. This early outreach is part of our scalable accounts receivable outsourcing services, allowing clients to focus on core operations while we manage recovery.
Our trained agents work with customers to create customized payment plans that align with their financial situations. This approach promotes sustainable repayment and reduces the risk of future defaults.
We promptly address any billing disputes or misunderstandings that may be delaying payments. By reviewing account details and offering clear explanations, we help resolve issues efficiently and maintain customer trust.
For customers facing temporary financial challenges, we offer flexible solutions such as payment deferrals and hardship programs. These options help prevent defaults while supporting long-term account recovery.
Epicenter delivers a strategic advantage in debt recovery through data-driven processes, regulatory compliance, and empathetic engagement—trusted by leading US creditors for performance, security, and reliability.
We focus on building long-term partnerships with US-based debt buyers, collection agencies, and law firms who can vouch for Epicenter’s consistent performance, service quality, and delivery capabilities.
Our team consists of skilled and experienced professionals trained in US debt collection practices, equipped to handle a wide range of recovery tasks with efficiency and professionalism.
Operating from Mumbai, India’s financial capital, we have access to a large, qualified talent pool with experience supporting major US financial institutions, enabling scalable and cost-effective operations.
We prioritize the confidentiality and security of client data. Our operations are fully compliant and certified with PCI, ISO, SOC 2, and HIPAA, ensuring secure and audit-ready processes.