Terms and Conditions

Terms and Conditions for the Website

Overview of the Terms and Conditions mentioned herewith below:

Terms and Conditions

These Terms and Conditions (“Terms”) govern the relationship between Epicenter Technologies Private Limited (“Epicenter Technologies,” “we,” “us,” “our,” or “the Company”) and you (“Client” or “you”) regarding your use of our services.

The purpose of these Terms is to establish a clear, binding agreement that defines the rights, responsibilities, and obligations of both parties to ensure a transparent and mutually beneficial relationship. By accessing or using our services or solutions, you agree to be bound by these Terms. If you do not agree, please do not use our services or solutions.

These Terms apply to all services and solutions provided by the Company, including but not limited to Process Improvement, Cost Reduction, Innovative Technology, Data-Driven Approaches, Artificial Intelligence (AI), Robotic Process Automation (RPA).

1. Definitions

• Affiliate: An “Affiliate” refers to any entity that is related to another entity through ownership or control—either as a subsidiary, a parent company, or through common ownership or control by the same entity or individual. For the purposes of these Terms and Conditions: An “Affiliate of the Company” means any person or entity (natural or otherwise) that is under the control of the Company’s management. An “Affiliate of the Client” means any person or entity (natural or otherwise) that is under the control of the Client’s management.
• Confidential Information: All technical and non-technical information disclosed by one party to another, including but not limited to intellectual property, trade secrets, business data, software, algorithms, and other proprietary materials.
• Content: Includes all text, graphics, logos, designs, videos, code, and related materials made available through our services.
• Deliverables: Any tangible or intangible product or service created by the Company for the Client as part of a project.
• Disclosing Party / Receiving Party: The “Disclosing Party” is the entity sharing Confidential Information; the “Receiving Party” is the entity receiving it.

Any term not expressly defined in these Terms and Conditions shall be interpreted in accordance with its generally accepted legal meaning and within the context and intent of these Terms.

2. Services, Solutions & Limitations

Customer Acquisition

• Lead Generation and Prospecting: The Company provides lead generation and prospecting services by identifying potential customers and creating targeted contact lists through methods such as data mining, web scraping, and related techniques.
• Campaign Management: The Company designs and manages multichannel marketing campaigns—including email, social media, and content marketing—to nurture leads and support customer acquisition.

Customer Service and Support

• Contact Center Services: The Company offers inbound and outbound contact center services including customer support, order processing, and technical assistance across multiple communication channels such as voice, email, chat, and social media.
• Self-Service Solutions: The Company develops and implements self-service tools like knowledge bases, FAQs, and chatbots to empower customers to resolve issues independently.

Accounts Receivable Management

• Invoicing, Billing, and Recovery: The Company provides services related to invoice generation, tracking, and payment follow-ups to ensure accurate and timely billing for Clients.
• Collections and Dispute Resolution: The Company assists in managing overdue accounts, resolving billing-related disputes, and facilitating recovery of outstanding payments.

Back-Office Operations

• Data Entry and Processing: The Company supports back-office functions by offering data entry and processing services, including document scanning, indexing, and data validation.
• Reporting and Analytics: The Company delivers data reporting and analytics services to help Clients gain insights and make informed, data-driven business decisions.

B2B Demand Generation

• Account-Based Marketing (ABM): The Company creates and executes ABM strategies focused on identifying and engaging high-value accounts through personalized campaigns and targeted messaging.

Digital Marketing

• Search Engine Optimization (SEO): The Company offers SEO services to improve Clients’ website visibility and organic search rankings, aiming to boost discoverability and web traffic.
• Social Media Marketing: The Company provides social media marketing solutions, including content creation, community management, and paid advertising, to enhance brand presence and engage target audiences.

2.1 General Limitations:

• All services and solutions are subject to the inherent limitations of the technologies, methodologies, and data sources used.
• The effectiveness and suitability of the Company’s services may vary depending on the Client’s industry, specific needs, and target market.
• The Company does not guarantee specific results or outcomes, as performance may be influenced by external factors beyond its control.

3. Privacy and Data Security

Please refer to our Privacy Policy to understand how we collect, use, and share user information. By using the Site, you acknowledge that internet communications are not entirely private or secure and may be intercepted by third parties. As such, users accept the risks associated with potential security breaches and their consequences. To help protect your information, please safeguard your credentials and notify us immediately if you suspect any compromise. We also advise against sending any sensitive personal information through the Site.

4. Intellectual Property

4.1 Ownership of the Company’s Intellectual Property

Epicenter Technologies Private Limited (“the Company”) retains all rights, title, and interest in and to its intellectual property, including but not limited to patents, copyrights, trademarks, trade secrets, proprietary methodologies, processes, tools, software, and all other proprietary materials (collectively referred to as “Epicenter IP”) used in connection with the delivery of its products and services.

Except as expressly granted under these Terms and Conditions or any separate written agreement between the parties, no rights or licenses—whether express or implied—are granted to the Client with respect to the Epicenter IP.

4.2 Ownership of Client Materials

The Client retains all rights, title, and interest in and to any intellectual property provided to the Company, including but not limited to data, documents, information, and proprietary content (collectively, “Client Materials”).

The Client grants the Company and its affiliates a limited, non-exclusive, non-transferable license to use, reproduce, modify, and display the Client Materials solely for the purpose of delivering the agreed products and services.

4.3 License for Deliverables

The Company grants the Client a limited, non-exclusive, non-transferable license to use any deliverables, reports, or work products (collectively, “Deliverables”) provided in connection with the Company’s services, strictly for the Client’s internal business purposes.

The Client acknowledges that Deliverables may contain or be derived from Epicenter IP. As such, the Client agrees not to modify, reverse engineer, decompile, or create derivative works from any Deliverables without the Company’s prior written consent.

4.4 Third-Party Materials

The Company may, as part of its services, incorporate third-party materials, including open-source software or licensed content. Any costs associated with the acquisition or licensing of such third-party materials shall be borne by the Client. Use of third-party materials is subject to the terms and conditions of the applicable third-party licenses, and the Client agrees to comply with those terms.

4.5 Trademarks and Branding

Neither party may use the other party’s trademarks, service marks, logos, or branding elements without prior written approval from the owning party. The Client agrees not to alter, modify, or create derivative works based on the Company’s trademarks, service marks, logos or other branding elements.

4.6 Confidential Information

Any confidential or proprietary information disclosed by one party (“Disclosing Party”) to the other (“Receiving Party”) in connection with these Terms or any associated agreement shall be treated as confidential (“Confidential Information”).

The Receiving Party may only use the Confidential Information for purposes directly related to the services governed by these Terms and/or the agreement entered between the parties. The Receiving Party agrees to protect the confidentiality of the Disclosing Party’s information with at least the same degree of care it uses to protect its own confidential information, but in no case with less than reasonable care.

Confidential Information includes, but is not limited to:

• Source code, technical designs, documentation, and data
• Product information, patents, research and development plans
• Business strategies, marketing data, legal information
• Internal forms, processes, and procedures
• Personnel information, including recruitment details and resources provided in the course of delivering services

The Receiving Party shall not disclose any Confidential Information to third parties without the prior written consent of the Disclosing Party. Upon request by the Disclosing Party, the Receiving Party must promptly return or destroy all Confidential Information in its possession.

5. Permitted and Prohibited activities

5.1 Permitted Use

The Company’s website, products, and services are intended solely for lawful and legitimate business purposes. Users are authorized to access and use these offerings only in accordance with these Terms and Conditions and all applicable laws and regulations.

5.2 Prohibited Activities

Users shall not engage in any activities that may compromise the integrity, security, or lawful use of the Company’s website, products, or services. Specifically, users are prohibited from:

• Uploading, posting, transmitting, or distributing any content that is unlawful, defamatory, obscene, offensive, threatening, abusive, hateful, or otherwise objectionable.
• Impersonating any individual or entity or misrepresenting their affiliation with any person or entity.
• Disrupting or interfering with the performance, security, or functionality of the Company’s systems, networks, website, products or services.
• Attempting to gain unauthorized access to the Company’s systems, data, networks, or engaging in any activities that may harm or exploit our offerings.
• Reverse engineering, decompiling, disassembling, copying, or modifying any part of the Company’s website, products, or services without prior written authorization.
• Violating the intellectual property rights, confidentiality, or proprietary interests of the Company or any third party.
• Using the Company’s offerings for any illegal, fraudulent, or unauthorized purposes.

6. Compliance with Laws & Regulations

Users are required to comply with all applicable laws, regulations and industry standards while using the Company’s website, products, and services. This includes, but is not limited to, compliance with laws relating to:

• Data protection and privacy
• Intellectual property
• Export control
• Consumer protection
• Online conduct and acceptable use

Users are solely responsible for ensuring that their use of the Company’s offerings does not infringe upon the rights of any third party or violate any legal obligations.

7. Monitoring, Enforcement & Cooperation with Authorities

The Company reserves the right to monitor user activity on its website, products, and services to ensure compliance with these Terms, applicable laws and regulations. Where a violation is suspected or identified, the Company may, at its sole discretion and without prior notice:

• Suspend, restrict, or terminate the user’s access to our offerings.
• Remove or disable any content submitted or shared.
• Take legal or administrative action as necessary.

The Company reserves the right to cooperate fully with law enforcement agencies, government agencies, regulatory bodies, and other authorized parties in investigating suspected violations of these Terms or any applicable laws. This may include disclosure of user data where legally required or permitted.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, its clients and their respective directors, officers, employees, and agents from and against all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

(a) your use or misuse of the Company’s website, products, or services;
(b) your violation of these Terms and Conditions or any applicable laws or regulations;
(c) your infringement or misappropriation of any intellectual property rights or other rights of any third party; or
(d) any content, data, or information you provide or submit through your account.

The Company reserves the right, at its sole discretion, to assume the exclusive defense and control of any matter subject to indemnification by you. In such an event, you agree to fully cooperate with the Company in the defense and assertion of any available defenses.

9. Governing Law and Dispute Resolution

9.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to any conflict of law principles.

9.2 Jurisdiction

Any dispute, controversy, or claim arising out of or in connection with these Terms and Conditions—including their breach, termination, or invalidity—shall fall under the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.

9.3 Legal Action

In the event of any infringement or violation of these Terms and Conditions, or of any agreement executed between the Company and the Client, the Company reserves the right to initiate appropriate civil and/or criminal proceedings against the Client and/or any infringing party. All such legal actions shall be undertaken at the cost and risk of the infringing party or the party in breach, including recovery of legal fees, damages, and any other applicable remedies under law, for violation of the Company’s rights.

10. Limitation of Liability and Disclaimer of Warranties

10.1 Limitation of Liability

To the maximum extent permitted by applicable law, the Company, its affiliates, and their respective directors, officers, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits,
• Loss of data,
• Loss of use or goodwill,
• Or other intangible losses,

arising out of or in connection with:

(a) Your use of or inability to use the Company’s website, products, or services.

(b) Unauthorized access to or alteration of your data.

(c) Conduct or statements of any third party on the Company’s platforms; or

(d) Any other matter related to the Company’s website, products, or services.

In no event shall the Company’s total cumulative liability, whether in contract, tort (including negligence), or otherwise, exceed the total amount paid by you for the specific product or service giving rise to the claim, or rupees one hundred (INR 100) whichever is less.

These limitations shall apply notwithstanding the failure of essential purpose of any limited remedy and shall apply to the fullest extent permitted under applicable law.

10.2 Disclaimer of Warranties

The Company provides its website, products, and services on an “as is” and “as available” basis, without any representations or warranties of any kind, whether express, implied, or statutory.

To the fullest extent permitted by applicable law, the Company expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability,
• Fitness for a particular purpose,
• Non-infringement, and
• Warranties arising from course of dealing, usage, or trade practice.

The Company does not warrant that its website, products, or services will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

11. Termination

The Company reserves the right, at its sole discretion, to suspend or terminate your access to all or part of its website, products, or services at any time, with or without notice, for any reason, including but not limited to a breach of these Terms and Conditions. Upon termination, your right to access and use the website and any related services will immediately cease.

Upon termination, the Company may:

• Immediately deactivate or delete your account and all related information and files stored therein.
• Restrict or permanently bar your access to the website and/or any content or files stored or transmitted through it.
• The Company shall not be liable to you or any third party for the termination of your access, or for the loss or deletion of any content or data.

If your access is terminated due to a violation of these Terms and Conditions or any applicable policies or guidelines, you shall not be entitled to any refund of fees or charges paid in advance, if any.

The following provisions shall survive termination of your access and remain in full force and effect:

• Intellectual Property Rights
• Disclaimer of Warranties
• Limitation of Liability
• Indemnification
• General Provisions

12. Modifications

The Company reserves the right, at its sole discretion, to modify, update, or replace these Terms and Conditions at any time. What constitutes a material change will be determined solely by the Company. By continuing to access or use the website after such changes take effect, you acknowledge and agree to be bound by the revised Terms and Conditions. If you do not agree to the updated Terms, you must immediately discontinue use of the website.

The Company may, at any time and without prior notice: Modify, suspend, or discontinue any part of the website, including features, functionality, content, or services offered. While the Company will make reasonable efforts to provide advance notice of material changes or discontinuation, it is not obligated to do so and may implement changes without notice.

You are solely responsible for reviewing these Terms and Conditions periodically for any changes. Your continued use of the website following the posting of any modifications constitutes your acceptance of those changes.

13. Miscellaneous

• Severability: If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, then that provision shall be severed from the remaining provisions and shall not affect the validity and enforceability of the other provisions.

• Entire Agreement: These Terms and Conditions, along with any documents expressly incorporated by reference, constitute the entire agreement between you and the Company with respect to your use of the website and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and the Company.

• Waiver: No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. The express waiver by the Company of any provision, condition, or requirement of these Terms and Conditions shall not constitute a waiver of any future obligation to comply with such provision, condition, or requirement.

• Assignment of Rights and Obligations: These Terms and Conditions are personal to you, and you may not assign, transfer, or sublicense your rights or obligations under these Terms and Conditions to anyone else without the Company’s prior written consent. The Company may assign, transfer, or delegate any of its rights and obligations hereunder without consent.
  
  

14. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at sales@epicentertechnology.com before proceeding with the use of our services or solutions.