Our client is a second largest Fintech organization in the APAC with over 10 million customers on their platform.
The organization was founded in 2009 and ventured into retail trading in 2012. They the pioneers of paperless on-boarding. Within 11 years of inception, the company has achieved a unicorn status in the year 2021. Being one of the leading companies in the Fintech space, they use high tech, algorithmic proprietary trading technology.
Epicenter manages the end-to-end customer lifecycle for this client. We started the relationship in 2013 with a modest 15-member team which grew to over 800+ dedicated resources in 9 years.
The client wanted to maintain a lean team to focus on their trading competencies and hence wanted a reliable partner to manage their customer lifecycles.
Epicenter’s omnichannel approach has revolutionized our customer support. We’ve seen significant improvements in efficiency and satisfaction, leading to stronger customer loyalty. Their ability to unify our customer interactions has been invaluable.
Their platform allows their customers to invest in stocks, mutual funds, IPOs, F&O, commodities and currencies with minimal brokerage charges, trade on the fly and much more.
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