A leading retail financial services provider specializing in diverse loan products including payday loans, installment loans, and consumer lending. The company operates across multiple markets with a focus on serving customers with varying financial needs.
The client required a strategic partner to manage their growing collections operations while ensuring compliance with complex legal and regulatory requirements. They needed expertise in handling diverse financial products ranging from small payday loans to larger installment loans, along with efficient back-office support for various customer requests.
Epicenter provided comprehensive collections and lending operations support, implementing dedicated early-stage and full-scale collections teams with specialized expertise in online payday and installment loan processing. We delivered flexible back-office support services and established streamlined processes for debt consolidation and customer service operations.
Epicenter’s adaptability and expertise in have been invaluable to our operations. Their ability to scale and manage complex tasks has contributed significantly to our success.
The client struggled with scaling collections operations to meet growing demand while managing diverse financial services including loans, transfers, and other products. They also needed efficient back-office support for customer requests and fee reversals.
Epicenter deployed dedicated teams with specialized expertise in early-stage and full-scale collections. We established separate teams for different loan types and implemented flexible back-office support systems to handle customer requests and streamlined debt consolidation processes.
Agents Scaled
Quality Score (Target 90%)
Monthly Collections
Established early-stage and full-scale collections teams with specialized training in different loan products.
Deployed expertise in online payday and installment loan processing, handling loans from $120 to $20,000.
Implemented flexible support systems to handle fee reversals, customer requests, and administrative tasks.
Established specialized processes for debt consolidation to help customers manage multiple financial obligations.
Managed end-to-end accounting tasks to ensure accurate financial reporting and regulatory compliance.