With US-household debts continuously increasing and rising costs of collections resources, our clients rely on Epicenter to provide dedicated staff that meets their requirements.
We provide hire collectors with experience based on the client’s needs. This could include experience in collecting curtain types of debt – from primes / first placements through out of OOS accounts.
CSAT Score
ROI delivered
Overachieved target
Operations
Our collectors come with diverse experiences including:
Accurate tracking of all contacts, payment attempts, and outcomes is critical. Generating reports to track performance and identify areas for improvement.
Negotiating a lump-sum settlement with the debtor for a reduced amount of the total debt.
Epicenter provides a strategic advantage with expertise in Post-charge off Recoveries
Our focus is building long-term relationships. We work with multiple debt-buyers, agencies and collections law firms who will attest to the performance, quality and delivery capability of Epicenter.
We pride ourselves at providing experienced and skilled resources for our client’s needs. Our employees are equipped with the skills and knowledge to handle diverse tasks.
Located in Mumbai, the financial capital of India, we have access to a large pool of qualified resources, who have experience working with large financial services companies.
Confidentiality and security of our client’s data is paramount. Our operations are compliant and certified on multiple security standards viz. PCI, ISO, SOC 2 and HIPAA.