Epicenter provides comprehensive early-stage debt collection services, employing a data-driven approach to maximize recovery rates while maintaining practices which are compliant as per regulatory requirements.
Our experienced collectors utilize proven strategies from gentle reminders to more assertive recovery methods. We leverage omnichannel communication techniques to engage debtors effectively and secure timely payments. This approach ensures the highest possible recovery rates while minimizing the risk of legal challenges.
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Debt Collectors
Compliant
Contacting customers shortly after their payments become overdue to remind them and arrange payment plans. This involves friendly and helpful communication to avoid escalation.
Working with customers to establish payment plans that fit their financial situations, ensuring they can manage repayments without defaulting in the future.
Addressing and resolving any billing disputes or misunderstandings that may be causing payment delays. This involves reviewing statements and providing clarification.
Offering options such as payment deferrals or hardship programs to customers experiencing temporary financial difficulties to avoid defaults.
Epicenter provides a strategic advantage in debt recovery
Our focus is building long-term relationships. We work with multiple debt-buyers, agencies and collections law firms who will attest to the performance, quality and delivery capability of Epicenter.
We pride ourselves at providing experienced and skilled resources for our client’s needs. Our employees are equipped with the skills and knowledge to handle diverse tasks.
Located in Mumbai, the financial capital of India, we have access to a large pool of qualified resources, who have experience working with large financial services companies.
Confidentiality and security of our client’s data is paramount. Our operations are compliant and certified on multiple security standards viz. PCI, ISO, SOC 2 and HIPAA.