Epicenter provides comprehensive pre-charge off debt collection services tailored for US-based creditors, financial institutions, and businesses. Our data-driven approach is designed to maximize recovery rates while strictly adhering to federal and state regulatory requirements, ensuring full compliance throughout the process.
Our experienced collectors apply proven strategies—from empathetic reminders to assertive recovery techniques—to engage delinquent accounts effectively. We utilize omnichannel communication methods, including voice, email, SMS, and digital platforms, to drive timely payments. This includes digital collection channels that improve outreach and recovery efficiency while preserving customer relationships.
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We reach out to customers shortly after a missed payment, using friendly and empathetic communication to remind them and explore resolution options. This early outreach is part of our scalable accounts receivable outsourcing services, allowing clients to focus on core operations while we manage recovery.
Our trained agents work with customers to create customized payment plans that align with their financial situations. This approach promotes sustainable repayment and reduces the risk of future defaults.
We promptly address any billing disputes or misunderstandings that may be delaying payments. By reviewing account details and offering clear explanations, we help resolve issues efficiently and maintain customer trust.
For customers facing temporary financial challenges, we offer flexible solutions such as payment deferrals and hardship programs. These options help prevent defaults while supporting long-term account recovery.
Epicenter delivers a strategic advantage in debt recovery through data-driven processes, regulatory compliance, and empathetic engagement—trusted by leading US creditors for performance, security, and reliability.
We focus on building long-term partnerships with US-based debt buyers, collection agencies, and law firms who can vouch for Epicenter’s consistent performance, service quality, and delivery capabilities.
Our team consists of skilled and experienced professionals trained in US debt collection practices, equipped to handle a wide range of recovery tasks with efficiency and professionalism.
Operating from Mumbai, India’s financial capital, we have access to a large, qualified talent pool with experience supporting major US financial institutions, enabling scalable and cost-effective operations.
We prioritize the confidentiality and security of client data. Our operations are fully compliant and certified with PCI, ISO, SOC 2, and HIPAA, ensuring secure and audit-ready processes.
Pre-charge off collections are early-stage debt recovery services that focus on collecting on delinquent accounts before they are officially written off as bad debt. This process helps creditors improve their recovery rates and maintain customer relationships.
Using a pre-charge off collection service helps you recover debt early, reducing the need to write off bad debt. It also improves cash flow and helps you retain customers through empathetic and flexible payment solutions.
Pre-charge off collections target accounts that are still on a creditor’s books and have not yet been written off, typically within 180 days of delinquency. Post-charge off collections deal with accounts that have already been written off as a loss.
By using empathetic communication and flexible payment options, pre-charge off collections help resolve delinquencies without resorting to aggressive tactics. This approach preserves customer goodwill and protects your brand reputation.
Epicenter adheres to all federal and state regulatory requirements for debt collection. Our operations are also certified with industry-standard security protocols like PCI, ISO, SOC 2, and HIPAA to ensure data protection.