Epicenter delivers high-performance customer support solutions and managed technical support services for US-based businesses. Whether you’re a growing SaaS provider, a busy eCommerce brand, or a large enterprise, our 24/7 call center solutions are designed to reduce operational costs, boost customer satisfaction (CSAT), and serve as a seamless extension of your brand.
We combine skilled US-based agents with AI-powered tools to offer seamless, omnichannel support across phone, email, chat, and social media. The result? Every customer interaction is fast, personalized, and effective, building long-term loyalty and trust.
Cost Savings Delivered
Annual CSAT Rating
Uninterrupted Operations
We guide customers through product selection, onboarding, and technical setup. Moreover, we provide customer care and proactive resolution for order or service issues.
Fast resolutions for basic troubleshooting, including password resets, software installations, and connectivity issues, with efficient ticket triaging.
Advanced technical assistance for in-depth troubleshooting, system configurations, and software debugging to ensure smooth operations.
Expert-level technical support handled by senior engineers to resolve complex system issues, software bugs, and infrastructure challenges.
We use predictive analytics, AI alerts, and real-time reporting to fix issues before they affect end users.
From managing IT assets to cloud infrastructure, we work behind the scenes to ensure your systems run smoothly and securely.
We help you navigate complex regulations and protect sensitive customer data with robust and reliable security protocols.
With decades of expertise in customer service solution, Epicenter understands that exceptional support is more than just answering calls—it’s about building lasting relationships and driving customer loyalty.
We use advanced analytics to map the customer journey and understand user preferences, enabling hyper-personalized engagement that drives satisfaction and loyalty.
Our highly-trained agents become fluent in your brand’s mission and values, delivering an exceptional and consistent customer experience that builds lasting relationships.
We monitor KPIs and customer feedback to optimize processes, ensuring your customer care outsourcing investment delivers measurable results.
Customer service and tech support involve assisting customers with inquiries, issues, and technical problems. It’s about providing timely help and expert guidance to ensure a positive customer experience, building loyalty and trust.
Outsourcing customer support allows you to reduce operational costs, access specialized expertise, and scale your support operations 24/7 without the overhead. It ensures your customers receive professional, uninterrupted service.
A traditional call center primarily handles inbound and outbound phone calls. A modern customer contact center is omnichannel, managing interactions across phone, email, live chat, social media, and other digital channels to provide a unified customer experience.
L1 support handles basic, common issues like password resets. L2 provides advanced, in-depth troubleshooting for complex problems. L3 support is the highest level, addressing expert-level technical issues and system-wide challenges.
Yes, we provide 24/7 uninterrupted customer support and tech support services. Our team is available around the clock to assist your customers, ensuring they receive timely help whenever they need it.