Epicenter delivers high-performance B2B customer service and customer support outsourcing solutions tailored for US-based businesses. Whether you’re a SaaS provider, eCommerce brand, or enterprise, our call center and customer care services are designed to reduce costs, improve satisfaction, and scale with your growth.
In addition, we combine skilled agents with AI-powered tools to offer seamless, omnichannel support—via phone, email, chat, and social media—ensuring every interaction is fast, personalized, and effective.
Cost Savings Delivered
Annual CSAT Rating
Uninterrupted Operations
We guide customers through product selection, onboarding, and technical setup. Moreover, we provide continued customer service support and proactive issue resolution.
Fast resolutions for basic troubleshooting, including password resets, software installations, and connectivity issues, with efficient ticket triaging.
Advanced technical assistance for in-depth troubleshooting, system configurations, and software debugging to ensure smooth operations.
Expert-level technical support handled by senior engineers to resolve complex system issues, software bugs, and infrastructure challenges.
We use predictive analytics and AI alerts to proactively resolve issues before they impact your customers.
From managing IT assets to cloud infrastructure, we ensure your systems run smoothly and securely.
We help you stay compliant with regulations and protect sensitive customer data with robust security protocols.
With decades of expertise in customer service outsourcing, Epicenter understands that exceptional support is more than just answering calls—it’s about building lasting relationships and driving customer loyalty.
We use advanced analytics to understand your customers’ preferences, enabling personalized engagement and higher satisfaction.
Our team reflects your brand’s values, delivering exceptional customer experience services that build lasting relationships.
We monitor KPIs and customer feedback to optimize processes, ensuring your customer care outsourcing investment delivers measurable results.
Customer service and tech support involve assisting customers with inquiries, issues, and technical problems. It’s about providing timely help and expert guidance to ensure a positive customer experience, building loyalty and trust.
Outsourcing customer support allows you to reduce operational costs, access specialized expertise, and scale your support operations 24/7 without the overhead. It ensures your customers receive professional, uninterrupted service.
Customer service typically handles general inquiries, product information, and billing questions. Tech support focuses specifically on resolving technical issues, troubleshooting problems, and providing expert guidance for software and hardware.
L1 support handles basic, common issues like password resets. L2 provides advanced, in-depth troubleshooting for complex problems. L3 support is the highest level, addressing expert-level technical issues and system-wide challenges.
Yes, we provide 24/7 uninterrupted customer support and tech support services. Our team is available around the clock to assist your customers, ensuring they receive timely help whenever they need it.