Epicenter provides end-to-end customer support and managed technical assistance for global enterprises, SaaS providers, and digital-first brands. Our 24/7 call center solutions reduce operational costs, boost customer satisfaction (CSAT), and act as a seamless extension of your brand.
With a blend of experienced agents and AI-enabled workflows, we deliver omnichannel support across voice, chat, email, and social platforms — ensuring every interaction feels personal, timely, and effective.
Cost Savings Delivered
Annual CSAT Rating
Uninterrupted Operations
We guide customers through product selection, onboarding, and technical setup. Moreover, we provide customer care and proactive resolution for order or service issues.
First-response support for common software, hardware, and configuration issues, ensuring minimal downtime and instant assistance.
Advanced technical assistance for in-depth troubleshooting, system configurations, and software debugging to ensure smooth operations.
Expert-level technical support handled by senior engineers to resolve complex system issues, software bugs, and infrastructure challenges.
Predictive analytics and AI-based alerts identify and resolve potential issues before they disrupt operations.
From managing IT assets to cloud infrastructure, we work behind the scenes to ensure your systems run smoothly and securely.
We help you navigate complex regulations and protect sensitive customer data with robust and reliable security protocols.
With over two decades of experience in customer service operations, Epicenter understands that outstanding support isn’t just about resolving tickets — it’s about building trust and loyalty.
Our customer contact centers combine human empathy with data-driven insights to deliver responsive, brand-aligned support across every touchpoint.
We leverage analytics and behavioral data to anticipate customer needs and personalize engagement – improving satisfaction and reducing churn.
Our agents adapt to your brand’s voice and values, delivering every interaction with empathy and consistency. Each conversation strengthens trust and loyalty, creating experiences that truly represent your brand.
We monitor KPIs and feedback in real time to refine workflows and boost performance. Every update enhances efficiency, customer satisfaction, and the return on your outsourcing investment.
Epicenter combines experienced agents, advanced automation, and data-driven insights to deliver faster, personalized customer support. Every process is built around your brand’s goals, ensuring consistent quality, higher CSAT scores, and stronger long-term relationships.
Outsourcing customer support allows you to reduce operational costs, access specialized expertise, and scale your support operations 24/7 without the overhead. It ensures your customers receive professional, uninterrupted service.
We are certified for ISO 9001, 22301 & 27001, PCI DSS, SOC 2 Type 2, and HIPAA, maintaining strict data protection through encryption, controlled access, and continuous monitoring to ensure full compliance and operational integrity.
We track key KPIs like first response time, resolution rate, and CSAT. Insights from analytics and customer feedback are used to refine workflows, ensuring ongoing efficiency and measurable results from your outsourcing investment.
Yes. Our global support teams operate 24/7 across chat, voice, and email. This ensures customers get instant help anytime, anywhere — improving responsiveness, satisfaction, and retention.