Epicenter provides comprehensive solutions to healthcare providers and wellness businesses, focusing on enhancing patient and customer experiences, optimizing operations, and driving growth.
Our expertise spans a range of services, from contact center management and lead generation to appointment scheduling and customer support. We leverage our understanding of the unique needs of these industries, along with our advanced technology and data-driven approach, to deliver tailored solutions that improve efficiency and drive positive outcomes.
Appointments Generated
Consistent Quality Score
Conversion on Inquiries
Emails Managed / Month
Inbound/Outbound Call Management: Appointment scheduling, care coordination, follow-up reminders, report communication, and multi-channel support.
Corporate Client Management: Managing pre-employment medical tests and related communication for corporate clients.
Email Management: Providing efficient and accurate responses to corporate client inquiries via email.
Lead Generation & Appointment Scheduling: Generating leads, recommending suitable packages, and booking appointments for salon services across multiple locations.
Grievance Management: Managing and resolving technical issues, customer concerns, appointment mishaps, and service escalations.
Multilingual Support: Support in 13+ languages, enabling brands to serve diverse customer segments.
Epicenter offers a unique combination of industry expertise, advanced technology, and a commitment to exceptional customer service.
We leverage data and analytics to optimize processes and maximize results.
We adhere to all relevant regulations, ensuring compliance and mitigating risks.
We prioritize customer satisfaction, strive to deliver exceptional experiences and scale our services to meet your varying needs.
