Epicenter provides comprehensive insurance solutions that go beyond traditional support. By combining deep domain expertise with advanced analytics and AI-driven processes, we deliver customized solutions that scale operations, reduce cost-to-serve, and maximize customer lifetime value.
Whether you need help managing high volumes of customer inquiries, streamlining back-office processes, or optimizing your sales strategies, Epicenter is your trusted partner.
Adherence to Inquiries
Voice of Customer Score
Decrease in Repeat Volume
Life Insurance Email Support: Providing prompt and accurate responses to customer inquiries regarding life insurance products and prepare accurate legal documentation.
Mis-sell and Dispute Resolution Support: Effectively managing and resolving customer disputes related to mis-selling or policy issues.
Level 2 Escalation & Service Recovery: Handling complex issues and implementing service recovery strategies.
Lead Nurturing: Accelerating the sales cycle by converting cold and warm leads from digital marketing and inbound channels into qualified policies.
Inbound/Outbound Tele sales: Converting opt-in leads into sales, managing inbound calls, and actively contacting potential customers.
Lead Analysis: Granular reporting on lead quality and channel performance to optimize your Customer Acquisition Cost (CAC).
Epicenter offers a unique combination of industry expertise and a commitment to exceptional customer service.
We leverage data and analytics to optimize processes and maximize results.
We adhere to all relevant regulations, ensuring compliance and mitigating risks.
We prioritize customer satisfaction, strive to deliver exceptional experiences and scale our services to meet your varying needs.
