About Epicenter
For 25 years, Epicenter has been at the forefront of the Technology & Business Process Management industry, driven by a single belief: happy employees deliver exceptional results. Here you’ll find a career built on innovation, led by seasoned experts with over two decades of experience. Our commitment to our team is the secret behind our lasting success and the reason we’re trusted by global clients.
Ready to be part of a team where your happiness is a priority, and your work truly makes an impact? Join Epicenter.
About the Job
The client is a law firm focused on creditors’ rights and debt recovery, and we are hiring a Digital Engagement Specialist to help manage and enhance the digital outreach. In this role, the candidate will create and optimize digital campaigns aimed at improving client engagement and encouraging timely payment of outstanding debts—while maintaining legal compliance and professional.
Location/Hours
Location: Bhayandar West
Shift: 05.30 PM to 04.30 AM IST (9-hour shift, Mon to Fri)
Job Responsibilities / Expectations
- Design and manage digital campaigns that encourage resolution of outstanding balances through secure portals, education, and proactive communication
- Execute email, SMS, and digital ad campaigns to reach consumers professionally and compliantly
- Work closely with compliance and legal teams to ensure messaging meets regulatory standards (e.g., FDCPA, TCPA) and existing company policies
- Maintain and optimize the firm’s online payment portals and related landing pages to improve user experience and conversion
- Analyze campaign performance and make data-driven decisions to improve engagement and resolution rates
- Manage and monitor digital outreach efforts and retargeting strategies
- Oversee the scheduling and content of outreach campaigns
- Collaborate with client services and IT to support seamless digital engagement
- Evaluate, recommend, and implement new digital products, services, and strategies
Minimum Qualifications
- Bachelor’s degree in marketing, Communications, or related field
- 2+ years of experience in digital marketing; experience in collections, legal, or financial services preferred
- Strong skills in, SEO, email automation platforms (e.g., SendGrid), text automation platforms
- Experience with compliance-conscious messaging in regulated industries
- Experience with domain reputation management
- Strong communication, analytics, and project management skills
- Understanding of user experience and digital engagement best practices
- Familiarity with FDCPA, TCPA, and other relevant legal frameworks a plus
Desired Qualifications
- Marketing experience within debt collection, legal recovery, or financial services
- Familiarity with payment platforms or client portals
- Digital marketing certification
- Basic HTML or design skills (Canva, Adobe Suite)
Why Join Epicenter?
We believe in investing in our people. At Epicenter, you’ll have the opportunity to make a global impact with a company consistently ranked among the Top 20 BPOs in India. We’re also the proud recipient of the “Best Customer Service Provider” award for nine consecutive years.
Our commitment to your future is our priority. We offer ongoing training, mentorship, and upskilling opportunities to ensure you stay at the forefront of the industry.