As US household debt continues to rise and the cost of collections increases, businesses turn to partners like Epicenter for dedicated, scalable debt recovery solutions teams that deliver results without compromising compliance or quality.
We provide highly trained collectors matched to your portfolio needs – whether it’s prime accounts, first placements, or out-of-statute (OOS) debts – ensuring effective collection services tailored to even the most complex debt types.
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Our collectors bring diverse experience across major US digital collections platforms and dialers, handling a wide range of portfolios including medical, credit cards, student loans, fintech, and personal loans. They are trained to manage various delinquency types and stages, ensuring tailored and effective engagement.
We ensure accurate tracking of all debtor interactions, payment attempts, and outcomes. Our reporting capabilities help clients monitor performance, identify trends, and uncover opportunities for process improvement.
Our team negotiates lump-sum settlements with debtors, offering reduced payment options that balance recovery goals with consumer affordability-supporting faster resolution and improved recovery rates.
Epicenter delivers a strategic advantage in b2b debt collection through data-driven processes, regulatory compliance, and empathetic engagement – trusted by leading US creditors for performance, security, and reliability.
We focus on building long-term partnerships with US-based debt buyers, accounts receivable services providers, collection agencies, and law firms who can vouch for Epicenter’s consistent performance, service quality, and delivery capabilities.
Our team consists of skilled and experienced professionals trained in US debt collection regulations, equipped to handle a wide range of recovery tasks with efficiency and professionalism.
Operating from Mumbai, India’s financial capital, we have access to a large, qualified talent pool with experience supporting major US financial institutions, enabling scalable and cost-effective operations.
We prioritize the confidentiality and security of client data. Our operations are fully compliant and certified with PCI, ISO, SOC 2, and HIPAA, ensuring secure and audit-ready processes.