A leading collections agency based in New York, managing consumer debt recovery and credit dispute resolution across its portfolio. The company operates in a tightly compliance-driven environment and requires a scalable operations partner capable of supporting both frontline collections and complex back-office functions simultaneously.
The client needed a partner who could manage active debt recovery and high-volume credit dispute operations in parallel, without one function coming at the cost of the other. With strict E-Oscar compliance requirements, a growing collections pipeline, and an urgent need to scale their team rapidly, they required deep expertise across both frontline and back-office functions from day one, and a partner who could grow with them without losing momentum.
Epicenter deployed dedicated teams for frontline debt collection and back-office operations simultaneously. We implemented specialized credit dispute handling through the E-Oscar platform and rapidly scaled the workforce from 3 staff members to 14 professionals within a year, ensuring uninterrupted recovery performance and full compliance throughout the entire transition.
Epicenter has transformed our operations. Managing both collections and complex E-Oscar disputes seamlessly, while driving a 4x ROI. Their efficiency is unmatched.
The client struggled to balance resource allocation between active debt recovery and the heavy back-office demands of credit dispute management. Navigating time-sensitive E-Oscar compliance requirements while simultaneously managing a growing collections pipeline proved difficult with a small team. The transition from a 3-person operation to a fully scaled workforce introduced further risk of disrupting recovery momentum mid-expansion.
Epicenter structured dedicated teams for each operational function — one focused on frontline collections and another on back-office credit dispute management through the E-Oscar platform. This parallel model ensured neither workstream was deprioritized at any stage. We built out the workforce rapidly, scaling from 3 to 14 professionals within the year, while embedding compliance standards and performance benchmarks at every step of the scale-up to protect both recovery output and regulatory standing.
Under a Year
ROI Delivered
FDCPA Compliant
Deployed specialized collectors focused on active debt recovery to deliver consistent performance and measurable ROI from a lean team.
Implemented expert back-office teams trained on the E-Oscar platform to handle time-sensitive credit disputes with full regulatory compliance and zero defects.
Grew the team from 3 to 14 professionals within a year, enabling the client to expand capacity without disrupting ongoing recovery momentum.
Structured parallel teams for collections and back-office support, ensuring both functions operate at full capacity and compliance simultaneously.