A leading collections law firm operating across New Jersey and Pennsylvania, specializing in B2C debt recovery across pre-judgement and post-judgement accounts. The firm manages a high-stakes legal collections pipeline that demands both frontline recovery precision and meticulous back-office legal support.
The client needed a partner capable of managing the full arc of legal collections, from active inbound and outbound voice recovery on pre- and post-judgement accounts to the intensive back-office work of state-specific court record research and pre-suit documentation. With a growing caseload and the operational burden of managing complex legal preparation in-house, they required a scalable, expert team that could deliver results immediately while building toward a structured, dual-function operation.
Epicenter deployed dedicated teams for both frontline voice recovery and legal back-office operations. We ran target-driven inbound and outbound campaigns across pre- and post-judgement accounts while simultaneously establishing a specialized back-office unit for state-wise court record searches and pre-suit documentation, scaling the team rapidly and methodically to meet growing case volume.
Epicenter has completely supercharged our legal collections framework. They’ve scaled us efficiently while driving a massive 5x+ ROI.
The client faced the compounding challenge of managing concurrent recovery strategies for both pre-judgement and post-judgement accounts while absorbing the time-consuming demands of state-specific court record searches and pre-suit preparation in-house. A growing caseload made it increasingly difficult to scale beyond a solo-agent footprint without compromising the recovery output already in motion. The transition to a dual-wing team structure required both speed and precision, with no room for disruption at any stage.
Epicenter structured the engagement as a dual-wing operation from the outset. One team was deployed for target-driven inbound and outbound voice campaigns across both pre- and post-judgement accounts, ensuring consistent recovery pressure throughout the legal collections cycle. A second dedicated unit was established for deep-dive, state-wise court record research and meticulous pre-suit documentation, removing the operational burden from the client’s in-house legal staff. The team was scaled quickly and deliberately, growing from a solo-agent footprint to a full multi-collector structure, with each phase calibrated to protect collection performance while adding operational depth.
Collected in last 5 Months
ROI Delivered
FDCPA Compliant
Ran targeted inbound and outbound voice campaigns across both stages of the legal collections cycle to maximize recovery at every point in the pipeline.
Deployed dedicated staff to conduct thorough, state-specific court record deep dives, supporting legal strategy and informed recovery decisions across NJ and PA jurisdictions.
Managed meticulous preparation of pre-suit documentation to ensure legal readiness, accuracy, and efficiency across the client's full case pipeline.
Designed and executed a rapid, structured scale-up from a single-agent setup to a fully operational dual-function team — without disruption to ongoing collections performance.