Epicenter provides comprehensive and tailored solutions to financial institutions of all sizes, from fintech startups to Fortune 500 companies.
Our deep 25+ year understanding of the financial industry, coupled with our expertise in business process management, technology, and data analytics, allows us to address your unique challenges and drive significant improvements in efficiency, customer satisfaction, and profitability. We leverage our 25+ years of experience to deliver innovative solutions that support your growth strategy.
Referral Network Managed
Accuracy for a Fortune 500 Client
Average Monthly Conversion
Onboarding, document collection, quality assurance, lead assignment, inbound/outbound support, lead generation, and email management. We help fintech companies maximize the performance of their referral networks.
Proactive solutions to secure receivables, minimize credit risk, and improve bottom-line results for commercial clients. We handle diverse portfolios, including construction materials, maintenance, labor charges, food supply, and trucking/shipping.
Inbound & outbound voice support (early-stage delinquency management, consent capture, skip tracing, financial hardship support) and HR & payroll management.
Complaints management, email support, dunning & billing, categorization & credit management, customer onboarding, cease & desist processing, payment posting, and financial adjustments.
Epicenter understands the unique challenges and opportunities within the financial services sector. We don’t just provide services; we build strategic partnerships.
We leverage data and analytics to optimize strategies and maximize results.
We adhere to all relevant regulations (FDCPA, FCRA, etc.), minimizing legal risk.
We tailor our bespoke solutions to meet the specific requirements of each client. We can scale our services to accommodate your growth and changing needs.
We have a long history of success in supporting financial institutions of all sizes.
