Epicenter provides specialized back-office support for US-based collections teams. As a result, your core staff can focus on high-value recovery efforts. Our skilled professionals manage essential administrative tasks—including data entry, account reconciliation, reporting, and compliance oversight—with precision and reliability.
We streamline operational workflows to reduce errors, improve accuracy, and enhance overall performance. Our team follows strict quality control protocols and ensures full regulatory compliance, helping you maintain audit-ready operations while optimizing cost and efficiency.
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We handle accurate and efficient data entry, account updates, and information management to ensure clean, reliable records that support the entire collections process.
Our team manages payment posting, account maintenance, reconciliation, media reviews, E-Oscar disputes, skip tracing, POE verification, redaction, and e-filing—ensuring smooth and compliant transaction workflows.
We track the performance of each campaign and agent through detailed reports and data analysis. This helps you monitor effectiveness and identify opportunities for improvement.
We ensure full compliance with all relevant regulations through regular quality monitoring and timely regulatory reporting. Consequently, your operations remain audit-ready and risk-free.
Epicenter provides US businesses with scalable, secure, and compliance-driven back-office support for their collections operations. Therefore, we help streamline workflows, reduce errors, and enhance performance through expert execution and real-time reporting.
We build long-term partnerships with US-based debt buyers, collection agencies, and law firms who rely on Epicenter for consistent performance, service quality, and delivery excellence.
Our team consists of skilled and experienced professionals trained in US debt collection practices, equipped to handle a wide range of recovery tasks with efficiency and professionalism.
Operating from Mumbai, India’s financial capital, we have access to a large, qualified talent pool with experience supporting major US financial institutions, enabling scalable and cost-effective operations.
We prioritize the confidentiality and security of client data. Our operations are fully compliant and certified with PCI, ISO, SOC 2, and HIPAA, ensuring secure and audit-ready processes.