Our client is a globally recognized leader in facility management, with 55+ years of experience serving diverse clients worldwide.
They sought a solution to modernize their meal ordering system, enhancing the guest experience and improving operational efficiency.
The client’s previous system relied on manual processes, leading to inefficiencies, errors, and limited customization options.
They needed a solution that would automate the entire process, provide guests with greater control over their meal choices, and generate valuable data insights.
We designed, developed, and implemented a next-generation, ultra-modern meal ordering platform accessible via mobile and web applications.
This user-friendly platform seamlessly integrates with the client’s existing Facility Information Management System (FIMS).
Epicenter’s meal ordering system has transformed the dining experience for our guests. It’s intuitive, convenient, and allows them to personalize their meals. From an operational perspective, we’ve seen significant improvements in efficiency, cost savings, paper and food waste reduction.
The client faced challenges including manual order taking, limited customization options, and manual billing processes, all leading to inefficiencies and errors.
We successfully automated the entire food ordering process, from order placement to billing and reporting. The new system allows for customized meals, repeat ordering, and real-time order tracking.
The platform provides automated reporting on active users, customizable meal options based on preferences (including dietary restrictions), repeat ordering functionality, and QR/barcode support for order verification. It also allows for API integration with other systems.
Meals Served till Date
Suites Managed
Accuracy Delivered
A user-friendly platform accessible via mobile and web, integrating seamlessly with existing FIMS.
Supports both online and offline modes, accommodating various network situations.
Provides secure access and integration with third-party platforms.
Ensures 100% accuracy in order fulfillment and verification.
Automates billing and generates detailed reports on orders and food patterns.
Adheres to GDPR and PDPA compliance standards.