Epicenter provides tailored solutions to consumer goods and retail companies, helping them enhance customer experiences, optimize operations, and drive sales growth. Our expertise spans a wide range of services, from contact center management and staffing optimization to digital marketing support.
We leverage data-driven insights and cutting-edge technology to create customized strategies that meet the unique demands of this dynamic industry. We work with both large multinational corporations and emerging brands, providing the support they need to thrive in an increasingly competitive marketplace.
Increase in Order Value
Retailers Connected in 11 months
Language Capability
Peak Time Management: We implement robust strategies and emergency plans to effectively handle unexpected surges in call volume, ensuring consistent customer service, even during peak periods.
Multi-Channel Support: We offer seamless support across phone, email, chat, and social media to meet customer preferences.
Onboarding: We help consumer goods companies onboard retailers onto new digital platforms, overcoming adoption barriers through effective communication and support.
Technical Support: We provide expert troubleshooting to resolve any technical or operational issues that retailers may encounter.
Staffing Optimization: We develop accurate forecasting models based on historical data to ensure optimal staffing levels, minimizing operational costs while maintaining service level agreements (SLAs).
Multilingual Support: We provide multilingual support to cater to diverse customer populations.
Epicenter understands the unique challenges of the consumer goods and retail industry and provides solutions that deliver measurable results.
We leverage data and analytics to optimize processes and maximize results.
We adhere to all relevant regulations, ensuring compliance and mitigating risks.
We prioritize customer satisfaction, strive to deliver exceptional experiences and scale our services to meet your varying needs.