A Fortune 500 company providing innovative omnichannel payment, lending, and savings solutions to digitally savvy consumers across the USA.
Established in 1996 and operating from over 150 retail stores, they sought a strategic partner to enhance operational efficiency and customer engagement.
The client required a reliable partner to manage their complex operations, encompassing incoming and outbound calls, collections, non-consent management, skip tracing, and back-office functions.
They needed a solution that would improve cost-effectiveness and enhance overall business management. Epicenter was selected as their preferred partner.
We provided a comprehensive suite of services, including inbound/outbound voice support, non-voice back-office operations, and omnichannel technical support. Our scalable solution ensured efficient handling of fluctuating volumes and changing business needs.
The Senior Leaders at Epicenter have been an Integral part of our business partnerships and instrumental in the success of the company. Vast knowledge of the financial business as well as their dedication to the success of Epicenter and our company are parallel to none.
The client sought a partner with the following capabilities: efficient contact center management, access to an experienced talent pool, demonstrated operational efficiencies exceeding other vendors, and the flexibility to scale with changing requirements. Epicenter successfully addressed these needs.
We effectively managed high volumes of transactions, consistently maintained 100% accuracy across all back-office operations, and ensured 24/7 support. Our scalable operations seamlessly adapted to the client’s evolving requirements.
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Tech support for app and desktop versions, email and chat support across multiple channels with fast turnaround times, demonstrating high scalability during peak demands.