Epicenter provides comprehensive insurance solutions that address the unique challenges faced by insurance providers today. Our deep understanding of the industry, coupled with our expertise in customer service, technology, and data analytics, allows us to deliver tailored solutions that improve operational efficiency, enhance customer experiences, and drive profitability.
Whether you need help managing high volumes of customer inquiries, streamlining back-office processes, or optimizing your sales strategies, Epicenter is your trusted partner.
Adherence to Inquiries
Voice of Customer Score
Decrease in Repeat Volume
Life Insurance Email Support: Providing prompt and accurate responses to customer inquiries regarding life insurance products and prepare accurate legal documentation.
Mis-sell and Dispute Resolution Support: Effectively managing and resolving customer disputes related to mis-selling or policy issues.
Level 2 Escalation & Service Recovery: Handling complex issues and implementing service recovery strategies.
Lead Nurturing: Converting leads generated through various channels (digital marketing, inbound calls) into sales opportunities.
Inbound/Outbound Tele sales: Converting opt-in leads into sales, managing inbound calls, and actively contacting potential customers.
Lead Analysis: Providing real-time reports and insights on lead quality to assist clients in making informed marketing decisions.
Epicenter offers a unique combination of industry expertise and a commitment to exceptional customer service.
We leverage data and analytics to optimize processes and maximize results.
We adhere to all relevant regulations, ensuring compliance and mitigating risks.
We prioritize customer satisfaction, strive to deliver exceptional experiences and scale our services to meet your varying needs.
