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Epicenter Annual Customer Satisfaction Survey

In our endeavor to constantly improve our service to all our customers, we would like to get your feedback on Epicenter’s Services.

We would appreciate if you could find some time to fill out this brief feedback form as it will help us understand any opportunities for improvement in our services.

Pre-Sales Feedback

1. Please rate our services based on pre-contract interactions with various members of our team

2. Please provide your feedback on support provided during your visit to our operations center

3. The personnel who interacted with you were well informed about the services offered and provided complete details.

4. The communication (emails/ brochures/ etc) was complete in content and provided required details.

5. How satisfied are you in selecting Epicenter as a partner for your services

Feedback Form

1. Feedback provided is taken constructively and you have seen changes implemented to improve service

2. The reports required are sent on time, are complete and error free

3. The agreed upon targets are met.

4. There is flexibility in accepting changes.

5. Changes required are incorporated without impacting targets / results.

6. The communication channels are well defined.

7. The personnel who service the end users function satisfactorily.

8.The resources assigned to your project have the required skills and attitude

9. The resources adhere to professional standards of conduct

10. The resources dedicated to my process act in my best interest

11. The personnel who communicate have complete information and are consistent with each other.

12. Queries are responded to as per commitment.

13. The Relationship Governance was satisfactory

14. Issues are resolved on time and to satisfaction

15. The connectivity uptime is as per agreed norms.

16. Connectivity / hardware issues are resolved as per standards.

17. The facilities and infrastructure provided are as per acceptable standards.

18. Epicenter and its employees strive to make a positive contribution to my business

19. Please rate your overall satisfaction level with our relationship

20. Incase of an opportunity, How likely are you to refer our services to other contacts.

21. What would you like to see us keep (and/or stop) doing?

22. What is the one thing that we can do better that would help us to better serve you?

23. What is the one thing we could add to our service, that will help improve your efficiency?

24. How can we help provide more value to your organization?

25. YOUR SUGGESTIONS / FEEDBACK TO IMPROVE THE RELATIONSHIP GOVERNANCE

26. ANY OTHER SUGGESTIONS / FEEDBACK

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Epicenter Annual Customer Satisfaction Survey

Pre-Sales Feedback

Feedback Form