Omnichannel Customer Experience and Conversational AI
When an organization makes a human connection as opposed to a digital one, it creates an empathetic platform for building a sustainable and meaningful long-term relationship with its customers. Today, omnichannel customer service empowers customers to interact with a brand via any media channel or device. Consumers can now be found quickly switching from an […]
Robotic Process Automation (RPA): Towards increased operational efficiency and valuing human intelligence
The financial and banking business is growing in leaps and bounds, and a technological edge will help businesses be efficient and competitive while enhancing their customer experiences. They face fierce competition with fintech firms with virtual banking solutions, the early adopter of technology. The banking and financial businesses are replete with workflows that involve processing […]
Process automation for operational efficiency and better customer experience
By introducing automation, organizations can offer a better customer experience while improving process efficiencies and productivity. To get the full benefit of automation, it’s important to look at processes end to end and often redesign them with a customer-first approach. Process automation can be for customer-facing operations or backend processes. Examples of automation in the […]
