Omnichannel Customer Experience and Conversational AI

When an organization makes a human connection as opposed to a digital one, it creates an empathetic platform for building a sustainable and meaningful long-term relationship with its customers. Today, omnichannel customer service empowers customers to interact with a brand via any media channel or device. Consumers can now be found quickly switching from an […]

Process automation for operational efficiency and better customer experience

By introducing automation, organizations can offer a better customer experience while improving process efficiencies and productivity. To get the full benefit of automation, it’s important to look at processes end to end and often redesign them with a customer-first approach. Process automation can be for customer-facing operations or backend processes.  Examples of automation in the […]