Retail Businesses Management
Digitalization has made the retail world a cosmos. More and more companies are diving into the web pool and are reaching out to the already limited customer base. At times like this, you and your business need to be in connection with the market landscape, status, and trends. This is to ensure that you are ready to comply with the customer demands like efficient supply, global delivery, live time tracking and cost-effective products.
With our competent BPM services, we help retailers like you to carve out business strategies that can enhance your customer interactions by leaps and bounds. We help you strike a fine balance between time, quality and cost.
Customer Information Security
We understand that customer information is your most valuable asset. Hence, at Epicenter, we work hand in hand with the latest IT solutions to ensure security and confidentiality.
Sensitivity to Confidential Customer Information
Our agents interact with and handle confidential information of more than 2.1 Million customers in the US, UK and Canada monthly. We are trusted to handle Confidential and Sensitive Customer data like Credit/Debit card numbers, Social Security Numbers, Mailing addresses, Date of Birth etc.
Dedicated BPRMS Team
Our Business Process and Risk Management System team ensure adherence to all information security guidelines. Several clients & second party security audits have been conducted by major institutions like BSI, Control Case, Ernst & Young, Price Waterhouse Coopers, Deloitte, Crimson, and Symantec. We are proud to say that no Major or Minor non-conformities have been found.
If you are not taking care of your customer,
your competitor will.
BOB ‘Idea Man’ HOOEY